If you wish to return an item, please follow the instructions below:
- Fill in the form
→ You can find the return form here. - Wrap and label the package
→ Write your name and order number on the package (so we know who it came from).
→ Place unused and unwashed items in their original packaging (or similar). - Send the package
→ Z-BOX (Packeta): In the Zásilkovna app, convert the code 92738148 into a 9-digit code (detailed conversion guide) and write it on the package. Then take the package to any Z-BOX and enter the 9-digit code on its keypad.
→ Drop-off point (Packeta): Take the package to one of the staffed Packeta drop-off points and give them the code 92738148.
→ At your own cost: You can send the package to our address with a carrier of your choice (please contact us first). - Processing
→ We will process the exchange/return within 14 days (usually sooner).
→ For exchanges, we issue store credit for the value of the returned item.