If you wish to return an item, please follow the instructions below:
- Fill in the form
→ You can find the return form here. - Wrap and label the package
→ Write your name and order number on the package (so we know who it came from).
→ Place unused and unwashed items in their original packaging (or similar). - Send the package
→ ZÁSILKOVNA: Bring the package to any Zásilkovna drop-off point and provide the code 92738148.
→ AT YOUR OWN COST: You can send the package with a carrier of your choice to our address (please contact us in advance). - Processing
→ We will process the exchange/return within 14 days (usually sooner).
→ For exchanges, we issue store credit for the value of the returned item.